June 29, 2020


To Our Valued Patients and Customers:

We have resumed in-store purchases for Adult-Use and Medical customers at our Leicester location. Our Framingham location is now open, and is accepting in-store purchases for Adult-Use customers.

In order for us to comply with the new state guidelines surrounding COVID-19, there will be new restrictions and modifications in place for all of our customers.

The safety and health of our staff and customers is our top priority and these changes to our policies have been implemented to protect and ensure a positive experience for all.

New Process Flow-PLEASE READ

Reserve Ahead orders ONLY: When filling out a Reserve-Ahead order, it is vital to include your first and last name and a valid phone number to be able to confirm your order in our system. All Adult Use and Medical orders must be placed in advance of your visit through our Reserve Ahead online ordering system.

  • Both cash and debit cards will be accepted.
  • No walk-ups will be permitted.
  • A valid 21+ ID, and a face mask will be required to enter the dispensary

Pre-orders for recreational sales can be placed on our website or Dutchie, after we launch our menu at 7AM each day. Your order is valid for the day of pickup during our business hours only.

Leicester Hours: Sunday & Thursday 9AM-6PM and Friday-Saturday 9AM-9PM

Framingham Hours: 9AM-6PM Daily

We have a limited number of time slots available each day. Please select the time you wish to pick up your purchase.

When our time slots are filled for the day, we will not be able to add any additional slots.

Arrival:  If you were able to select a time slot on our Reserve-Ahead menu, this means that your order is confirmed! Please arrive at our onsite parking lot during your selected time frame. A text confirmation that your order is ready, is not required before you head down to the lot.

PER MASSACHUSETTS STATE REGULATIONS ALL PATRONS ENTERING ONTO CULTIVATE'S PROPERTY MUST BE 21+ AND HAVE A VALID FORM OF IDENTIFICATION. Exceptions for registered Medical Patients or caregiver with the state at our Leicester location.

Once you've arrived, head over to the entrance where a Brand Ambassador will check your ID and confirm your order in our system. You will be admitted into the dispensary to complete your transaction and pick up your purchase! While we want to be able to serve as many customers as we can, please try to arrive during your scheduled time slot, to help us serve you safely and efficiently!


We will be continuing our curbside pickup option for our valued medical patients. Please arrive to the Cultivate (1764 Main Street Leicester, MA 01524) and pull into one of the designated parking spots near the entrance. You will need to provide your medical patient card, a valid ID, and confirmation of your order and time slot.

Our brand ambassadors will confirm your orders and take your payment, and bring your order to you in your vehicle.

Online orders can be made from here: https://www.cultivatemass.com/leicester-menu

Medical Patient Exceptions:

We understand that the online ordering process may not be accessible to all, and our brand ambassadors will be able to accommodate in-person orders, and be on hand to answer any questions you may have.

While medical patients will be asked to select a time slot, we will not turn a medical patient away if no time slots are available. Please notify the Brand Ambassador upon check-in to assist you with your order.

Please review our online menu for further details regarding our Medical Patients.


You must be 21+ and have a valid ID or we will not be able to serve you.

All patrons are required to have a face mask.

COVID-19 Precautions: Social distancing rules and local ordinances will be enforced to keep customers and employees at safe distances.

  • Masks/Face coverings will be REQUIRED. Per state and local orders, all customers and patients are required to wear a mask or face covering upon arrival, and during their time at Cultivate for the protection of employees and other customers and patients. Our staff has adopted the proper PPE guidelines as part of their daily uniform, and will also be wearing disposable gloves, to be changed as needed.
  • We were part of the CDA initiative to produce hand sanitizer for our local frontline workers, and will continue to provide sanitizer for our staff, along with promoting frequent hand washing
  • We are also requiring our staff to do daily wellness checks including their temperature, before coming to work.

Along with frequent deep cleaning throughout the building, we are doing our part to promote the health and well being of our staff, so we can properly and safely serve YOU!

We want to thank you for your patience and cooperation during this challenging time. We appreciate your help in promoting safe access to cannabis for both medical and adult-use customers. We will continue to update our website with new information, as it becomes available. You can also follow us on Instagram and Facebook, or utilize our chat option for questions! We look forward to serving you soon!

-Your Cultivate Team

Our Message to You-

Your health and wellness, and that of our dispensary teams, is of the utmost importance to us. The Coronavirus (COVID-19) is a serious concern for our community and cities.

That being said, we wanted to reach out to you, and inform you of the precautions and protocols we are taking to protect you. For now, our location remains open and we are taking these precautions to ensure that the environment is safe and sanitized:

  • We have increased our cleaning and personal hygiene procedures with a focus on continuously disinfecting public areas such as counters, door handles, tabletops, & ordering kiosks
  • Hand sanitizer stations have been moved to prominent areas and are plentifully available to all.
  • We have reinforced our protocols and reminded team members of the importance of staying home if they are showing any signs of illness. Team members are aware that this is mandatory. To support this, Cultivate provides paid sick leave to all employees accruing from their first day of employment. This has always been a standard practice of our company and is a core belief within our company values.
  • Also in line with our company values, Cultivate sponsors health insurance benefits for all employees. We are ready to assist each team member who needs access to health care in the event of illness.
  • If you plan to visit us at Cultivate, please keep in mind that we are a co-located dispensary and we also serve medical patients. We kindly ask our customers and guests to refrain from coming to our store if they have any signs or symptoms of COVID-19. For more information regarding symptoms please visit the following website: Massachusetts Department of Public Health.
  • We are also happy to offer phone consultations and assistance while you are browsing our menu or completing your order for express pick-up online - call (508) 233-8000 and ask to speak with a brand ambassador.

We value your business, but more importantly, we value your health. Please take care and we hope to see you soon! If you have any questions or concerns, please email info@cultivatemass.com


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Hours of Operation:
Sunday-Tuesday 9AM-6PM
Wednesday-Saturday 9AM-9PM

Framingham (Now Open!)

Hours of Operation:
Sunday-Monday 10AM-7PM
Tuesday-Saturday 10AM-8PM